COSTUMER COMPLAINT RESOLUTION PROCESS

Creating a costumer oriented company

  • Keep customer updated and server fron the very begining of the incidence communication
  • Streamline the resolution of the incidence to the departments involved
  • It is responsible for agility in the resolution of the incidence
  • It’s involved in the continuous improvement of every aspect of the supply chain
  • Improve the quality of service

 

Incident received
Meeting of the departaments involved
Search for causes and solutions
Resolution owner. Action Plan
Resolution: Conclusions
Lesson learned. Continuous improvement